Best Questions to Ask Moving Companies

Best Questions to Ask Moving Companies

Best Questions to Ask Moving Companies: Choosing the right moving company is crucial to ensure a smooth and stress-free move. Asking the right questions can help you make an informed decision and avoid any unpleasant surprises. Moving Company Los Angeles is here to guide you through the process. Here are the best questions to ask moving companies before hiring them.

Best Questions to Ask Moving Companies

1. What Services Do You Offer?

Full-Service vs. Partial Service

Ask whether the company offers full-service moves, including packing, loading, transportation, unloading, and unpacking, or if they only handle certain aspects of the move. Knowing this will help you determine if they can meet your specific needs.

Special Services

Inquire about any additional services such as packing supplies, storage options, and special handling for fragile or high-value items. This will help you understand the full scope of what the company can provide.

2. Are You Licensed and Insured?


Ensure the moving company is properly licensed. For interstate moves, they should have a USDOT number issued by the U.S. Department of Transportation. For local moves, check for state-specific licensing requirements.

Insurance Coverage

Ask about the types of insurance coverage they offer. Basic liability coverage is usually included, but you may want to opt for full value protection for added peace of mind.

3. Can You Provide References or Reviews?

Customer Feedback

Request references from recent customers or look for online reviews. This can give you insights into the company’s reliability, professionalism, and quality of service.


Look for testimonials on their website or ask for direct contact information of previous clients. Positive feedback from satisfied customers can reinforce your confidence in their services.

4. What Are Your Rates and Fees?

Transparent Pricing

Ask for a detailed breakdown of their pricing structure. Understand how they charge—whether it’s by weight, volume, distance, or time. Ensure there are no hidden fees.

Binding Estimates

Inquire about binding estimates, which guarantee the cost won’t exceed a certain amount. This can protect you from unexpected charges on moving day.

5. How Do You Handle Fragile or High-Value Items?

Specialized Packing

Ask about their experience with packing and transporting delicate items such as artwork, antiques, and electronics. They should have specific procedures and materials for these items.

Insurance Options

Ensure that high-value items are adequately insured during the move. Ask about additional insurance options if necessary.

6. What Is Your Claims Process?

Damage Protocol

Understand the process for filing a claim in case of damage or loss. Ask about the timeframe for resolving claims and what documentation is required.

Customer Support

Check if they have a dedicated customer support team to assist with claims and other issues that may arise during the move.

7. Do You Offer Binding or Non-Binding Estimates?

Types of Estimates

Understand the difference between binding, non-binding, and binding-not-to-exceed estimates. Binding estimates provide a fixed cost, while non-binding estimates may change based on the actual weight of your shipment.

Written Estimates

Always ask for written estimates to avoid any misunderstandings. A reputable moving company should provide a detailed estimate after assessing your belongings.

8. What Measures Do You Take to Ensure Safety and Security?

Background Checks

Ask if the company performs background checks on their employees. This ensures that the movers entering your home are trustworthy and reliable.

Safety Protocols

Inquire about their safety protocols to protect your belongings during the move. This includes how they handle heavy items, secure fragile items, and prevent theft.

9. How Do You Handle Scheduling and Availability?

Peak Times

Ask about their availability during your preferred moving dates, especially if you’re moving during peak season. Early booking can help secure your desired timeframe.


Check if they offer flexibility in case you need to change your moving date or if there are delays. Understanding their cancellation or rescheduling policies can prevent future hassles.

10. What Is Your Policy on Delays or Unexpected Issues?

Contingency Plans

Ask about their contingency plans for delays due to weather, traffic, or other unforeseen circumstances. Knowing how they handle such issues can give you peace of mind.


Ensure they have a clear communication protocol to keep you updated on the progress of your move and any potential delays.


Asking these essential questions will help you choose a reliable and trustworthy moving company that meets your needs. Moving Company Los Angeles is dedicated to providing top-quality moving services with transparency, professionalism, and customer satisfaction.

Contact us today for a free quote and let us help you experience a smooth and hassle-free move.